your step-by-step guide to the complete claims process.

  • The Policy holder (YOU) calls OCAD to report a claim.
  • We call to your home to assess the damage to the property.
  • After which we examine the policy cover, its terms and conditions.
  • Our office will report your claim to your insurance company and arrange a suitable time for the insurance adjuster to accompany us back to your home.
  • One of our qualified assessors will quantify the amount of the claim.
  • Once the amounts are cross checked against your particular policy we present a full claims report to your insurance company of their appointed loss adjuster.
  • Through a series of meetings, phone calls and emails we then negotiate settlement on behalf of the policyholder with their insurance company or the appointed loss adjuster.
  • Where necessary, we can arrange temporary accommodation or alternative premises as appropriate under the terms of the policy. We have strong links with various letting agents throughout Ireland.
  • We can also negotiate interim payments with the insurer if necessary.
  • In addition to all of the above we offer advice on all matters relating to property losses.
  • Our main goals are to push for the claim to be settled quickly and favourably.
  • During the reinstatement works we can manage the supervision of repair works if necessary.
  • We can also advise the policy holder on adequate cover at time of renewal.

Have you Suffered a Loss? Need a survey?

We are here to help you out and navigate your way through the claims process. You can now book a survey from us online.

Book a survey

Ready to make a claim? We are here to help

We are here to help you out and navigate your way through the claims process. You can now book a survey from us online.

Make a claim

Would you prefer to Book an appointment?

No problem we are here to help you in any way we can. To book an appointment simply fill out the form on our contact us page and we will get back to you ASAP with our next available time slot.

Book and Appointment